Corbett, Duncan & Hubly, P.C. Performance Ranked High in Annual Client Satisfaction Survey
Corbett, Duncan & Hubly, a Crain’s Top 25 CPA firm in the Chicago area, is pleased to announce the results of their 2006 Client Satisfaction survey. Overall, client satisfaction performance was ranked at 88% (satisfied or better).
CDH was highly rated in the following areas:
• The quality of work consistently meets expectations;
• Team members of CDH are accessible when you need them;
• CDH team members return your phone calls and e-mails timely;
• Clients are satisfied with the advice, recommendations, and suggestions they receive.
Another notable finding was that 95% of all survey participants said they would recommend CDH to other friends, professionals or acquaintances.
As in previous years, the overall majority of respondents said that quality of the work, accessibility, returning calls and emails in a timely fashion, proactive advice, recommendations, advice, and suggestions were the most important attributes when choosing an accounting firm and the key drivers of overall client satisfaction.
Corbett, Duncan & Hubly, P.C. monitors customer satisfaction results regularly to reinforce their commitment to providing continuous high quality service to its client base.
Key client testimonials from our survey include:
"The Partner gave many suggestions, because of that we were able to clean-up many open matters."
"Timely advise from a professional point of view."
"Terrific staff. Friendly and knowledgable."
"Professional, responsive, high quality of work."
"Very professional and disciplined to do the work correctly, I can rely on the work product."
"CDH is very professional in all aspects of financial planning & accounting. We are treated very well and we appreciate it."